Thank you for shopping at James Albert! We strive to provide you with high-quality products and excellent customer service. If, however, you are not completely satisfied with your purchase, we offer a hassle-free return policy, subject to the following conditions:
- Eligibility for Returns:
- Only products that are sealed and unused will be eligible for return.
- The return must be initiated within 15 days of the date received by the customer.
- The product must be in its original packaging and in resalable condition.
- Return Process:
- To initiate a return, please contact our customer support team at [insert contact details] within the eligible return period.
- Provide the order number, product details, and reason for the return when contacting customer support.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service and retaining the shipping receipt until the return is processed.
- Inspection and Refunds:
- Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned above.
- If the return is approved, we will initiate a refund to your original payment method within [number of days] after the product is received and inspected.
- The refund will be for the purchase price of the product, excluding any shipping charges or applicable fees.
- Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, including but not limited to [list non-returnable items if applicable].
- Custom-made or personalized products are also non-returnable, except in the case of a manufacturing defect or damage during shipping.
- Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery.
- Provide detailed information and supporting evidence, such as photographs, to expedite the resolution process.
- We will arrange for a return or replacement of the damaged or defective product, at our discretion.
Please note that this return policy applies only to purchases made directly through the James Albert website. If you have any questions or concerns regarding the return process, feel free to reach out to our customer support team. We appreciate your understanding and cooperation.